Terms and Conditions

The online reservation service (hereinafter “The service”) will be processed if you agree to the terms and conditions stated below. This service will not be valid if it is deemed that there is disagreement with these terms and conditions.

  • The service allows the reservation of fares listed as follows:
    ・Normal ・Maewari 1 ・Maewari 2 ・Maewari 3 ・Maewari 5 ・Maewari 7 ・Maewari 8 ・Maewari 10
    ・Handicap Fare ・Maewari 15 ・Maewari 21 ・SKY Flex ・SKY Special ・SKY Bargain ・Okaeri
  • Please call our reservation center to reserve tickets for children(less than 12 years old) only.
  • All services are unavailable between 3:00am and 3:30am due to daily server maintenance. We apologize for the inconvenience and we would appreciate your understanding and cooperation.
  • In the case of reservation only (Unpaid), your reservation will be cancelled automatically if the payment is not made by the due date.
  • Reservations for any fight on the same day two months after are available from 9:30am. When the same day does not exist two months before, please see the following:
    (*Maewari15: Accepted from 25 days up to 15 days prior to departure)
Departure date 1/31 4/29・30 8/31
Release date 11/30 2/28
(2/29 in leap years)		 6/30
  • Payment accepted: Credit cards (should be owned by the passenger or traveling companion), or cash at a convenience store.
    You are required to present the credit card that was used for making the reservation when checking in at the airport if paying with a credit card. If you make a payment by cash at a convenience store, please make sure to present your validated payment receipt when checking in for departure.
  • Airline seat availability is not guaranteed until the reservation procedure is complete.
  • For passengers in need of assistance at the airport (e.g.: those who need a wheelchair or medical equipment), please contact our reservation center and we will be happy to assist in making arrangements.
  • When travelling with your pets, please call our reservation center.
  • Cancellations and refunds after tickets have been purchased will be subject to a set cancellation and refund charge.
  • The changes and cancellations in the Service shall be subject to the terms and conditions stated bellow:
Reservation Online reservation Reservation center *1 Travel agency
Payment method Reservation only Credit card
transaction		 Convenient store
transaction		 Reservation only Credit card
transaction		 Convenient store
transaction		 /
Prior to purchase Changes - - ▲ - - ▲ *2
Cancellations ○*3 - ○ ○*3 - ○ *2
From purchase up to the departure time Changes - ○ ○ - ○ ○ *2
Cancellations - ○ ○ - ○ ○ *2
After the departure time Changes ▲ ▲ ▲ ▲ ▲ ▲ *2
Cancellations ▲ ▲ ▲ ▲ ▲ ▲ *2
Cancellation refund to: - Refund to your credit card Refund at SKY airport counter or through direct deposit - Refund to your credit card Refund at SKY airport counter or through direct deposit Refund at travel agency
○・・・・・
You can go through procedure on the internet.
▲・・・・・
Please contact our reservation center.
*1・・・・・
Cancellation of a flight with a special fare is available at the reservation center.
*2・・・・・
Please contact the travel agency that you purchased your air ticket from.
*3・・・・・
You cannot cancel a part of your itinerary. Please contact our reservation center.
Caution・・・・・
On this website, you cannot cancel certain passengers in case that your reservation has several passengers. Please contact our reservation center.
  • All fares include a JPY300 Insurance Surcharge.
  • If you use Haneda airport for either arrival or departure, in addition to your airfare, we will ask you to pay PFC (JPY100 per adult / JPY 50 per child) as required by the Japan Airport Terminal Co., Ltd..
  • Please complete pre-boarding procedure within 20 minutes before departure. For the passengers depart from Naha airport, please complete pre-boarding procedure within 25 minutes before departure if you have baggages for check-in. After 20 minutes before departure, the passengers cannot board an airplane even if you purchased a ticket.
  • If you have to catch a connecting flight, please let us know when making a reservation.
  • Falsified information is refused when using the Service. If the information you entered is falsified, we may cancel your reservation without any prior notice or your boarding may be denied on the departure date. We may request that you compensate the losses incurred.

  • Skymark Airlines protects your personal information via Secure Socket Layer (SSL) encrypted communication system.
  • The Service uses JavaScript. Non-JavaScript compliant browsers or disabling JavaScript functionality may cause the display and functions to be unavailable.
    The environment where JavaScript and SSL are available is recommended.
  • In order to check whether your browser is SSL communication system compliant, please inquire with the browser manufacturer. As for browsing software within a company, please contact your system administrator to check whether the firewall is set to SSL enabled. If there no response from the Skymark web site or the screen displays nothing with the click of the Next button after the entry of personal information (including names and credit card numbers), your system configuration is not SSL enabled. If this occurs, reservation and payment by credit card is invalid because no personal information reaches us.
  • Please be aware that your personal information is not transmitted with encryption if non-SSL communication systems are used.
  • Please note that your reservation is irrevocable once you have clicked the “Purchase” button on the or each convenience store on the payment screen. It is strongly suggested that you not log off until the reservation confirmation screen appears.
  • The condition of the Internet environment at the time of purchase may cause degradation in response time during certain time periods, depending on Internet service providers and congestion of communications lines.
*
The Terms and Conditions of the online reservation service with Skymark Airlines strictly conform to the Agreement of Domestic Passenger Transport stipulated by Skymark Airlines. Please see the terms and conditions prior to starting the reservation procedure.