1. TOP
  2. Attention to customers
  3. Emergency exit row seats

Emergency exit row seats

Emergency exit row seats

In accordance with a directive issued by the Japanese Ministry of Land, Infrastructure, Transport and Tourism, emergency exit row seats will be limited to passengers that satisfy all the conditions below. Your kind understanding and cooperation is highly appreciated.

  • 1.Aged 15 years or above

  • 2.Does not require the assistance of an escort or staff

  • 3.Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door

  • 4.Can understand evacuation procedures and crew's instructions, and verbally convey such information to other passengers

  • 5.Does not have to assist an accompanying passenger in an emergency evacuation

  • 6.Consents to providing assistance in an emergency evacuation

Assistance

  • 1.Stop other customers until the cabin crew have fully opened the emergency exit

  • 2.If the cabin crew are unable to open the emergency exit, open the emergency exit in accordance with the cabin crew's instructions

    【A】In the event of emergency, exit at front side or back side of the aircraft

    【B】In the event of emergency, exit at the central part of the aircraft

  • 3.Assist other customers to evacuate through the escape slide or port

  • 4.Call for everyone to quickly evacuate the aircraft

Our request for the passengers seated around the exit

We request all passengers seated around the exit to put your stuffs into the overhead lockers to avoid they bother people to exit in the emergency. You can't keep your stuffs with you nor put it under the seat in front of you.

We appreciate that passengers who are seated near the emergency exit are able to communicate in either Japanese or English​.​ We appreciate your understanding and cooperation.