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Changes / Cancellations / Refunds

Information about the flow of reservation, change, Cancel and refund herewith.

Changes / Cancellations

We accept reservation changes and cancellations via the Internet or at our Reservation Center.

Cancellation charges / Refunds

Differing fees may apply depending on the reservation and cancellation period.

Bank transfer refunds (convenience store settlement)

Flow from an internet reservation cancellation to a bank transfer refund

Refunds at a convenience store (Lawson)

Process flow from cancellation on the internet to refund of fare at LAWSON convenience store

Flight Delays and Cancellations

When making airline ticket reservations, purchases, changes and so on- please read instructions completely.