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Changes / Cancellations

We accept reservation changes and cancellations via the Internet or at our Reservation Center.

Changes / Cancellations

There are different procedures in place depending on the reservation method, payment method, and purchase time. Please read the following to see which applies to you.

○You can go through procedure on the internet.  ▲Please contact our reservation center.

Reservation Method On the internet Reservation center *1 Travel agency
Method of payment Reservation only Credit card payment Payment at a convenience store Reservation only Credit card payment Payment at a convenience store
Prior to purchase changes - - - - *2
cancellations - 〇*3 - *2
From purchase up to the departure time changes - 〇*4 〇*4 - 〇*4 〇*4 〇*4
cancellations - - 〇*5
After the departure time changes *2
cancellations ▲*7 ▲*7 *2
Refund method of changes and cancellations *6 - Refund to your credit card Refund at SKY airport counter, convenience store (Lawson) or direct deposit through bank account - Refund to your credit card Refund at SKY airport counter, convenience store (Lawson) or direct deposit through bank account Refunds at travel agency
Notices
  • *1Please contact reservation center in the case of cancellation of special fare categories.
  • *2Please contact the Travel agency where you made a purchase.
  • *3You cannot cancel a part of your itinerary. Please contact our reservation center.
  • *4Depending on the fare type, flight change is not available. Please see the Various fares.
  • *5Depending on the fare type, flight cancel is not available. Please contact the travel agency where you made a purchase.
  • *6The balance will be refunded or charged for fare difference due to changing of the flights in case the fare type which flight change is permitted.
  • *7For cancellation of reservations, including those for cancelled flights due to meteorological conditions, passengers can claim a full refund. (Some fares are excluded.)
  • *On this website, you cannot change certain passengers in case that your reservation has several passengers. Please contact our reservation center.