For cancellations or delays due to meteorological conditions, Skymark Airlines will take the following measures at your request. Please note that changes, refunds and other services for reservations will be provided at the reservation center and airport counter.

"Changing reserved flights" applies only to flights of the same route division operated by Skymark.

1.

In the event of any difference between costs of fares, caused by a change of reservation.
After a change of reservation, if the fare amount is higher than the original amount, you will not be charged the difference.
After a change of reservation, if the fare amount is lower than the original amount, we will refund the difference.
* Adjustment of price difference will not be made for reservations that do not allow modification.

2.

Charges
In the event of a reservation modification, you are not required to any charges for refunds or cancellations.

1.

Where to get refunds
Skymark Airlines reservation center, airport counter, and travel agencies.
* For travel packages and air tickets for group travelers, refunds are available only through the travel agency where the ticket was purchased.

2.

Refund charges
For refunds, there is no additional charge or cancellation charge.

With other flights that have been delayed or cancelled, even if the scheduled departure time has elapsed, we will still refund as stated above if it is still within the refund period.
Please call during our business hours within 10 days of the scheduled date of flight.
* We will process refunds at the Skymark Airlines reservation center or airport counter, but not online. Please contact us for more details.