1. International TOP
  2. Assistance
  3. Passengers Requiring Special Assistance

Passengers Requiring Special Assistance

SKYMARK provides all the assistance you need to travel with ease.

Passengers Requiring Special Assistance

Passengers Using Wheelchairs

Please inform the International Reservation Center of your needs in advance so we can provide you with assistance at the airport and while on board.

When Making a Reservation
Your walking ability
  • Able to walk up and down stairs, but unable to walk for a long.
  • Able to walk, but unable to go up and down stairs.
  • Unable to walk.
Your wheelchair specifications
  • Manual or electric
  • Size (length/width/depth), weight
  • Whether or not it folds
  • Battery type (only for electric wheelchairs)

Note: Due to restrictions on the total number, size, and weight (80 kg) of wheelchairs that we can carry, there may be cases where we are unable to accept your wheelchair.

Bringing an attendant

Note: If you require assistance to eat or use the restrooms while on board, please bring an attendant with you for your journey.

On the Day of Departure
  • We ask that wheelchair users leave their wheelchair at the check-in counter. Passengers should use the airport wheelchairs.
  • Wheelchairs that are handed in at the check-in counter will be returned in the arrivals lobby.
  • You can use Priority Boarding.
  • Stair lifts are available for customers who have difficulty going up and down stairs.
    Where stair lifts are not available for unavoidable reasons, either wheelchair ramps will be provided or our staff will assist you.
  • Please arrive at the airport around 120 minutes prior to departure.

Visually Impaired Passengers

Please inform the International Reservation Center of your needs in advance so we can provide you with assistance at the airport and while on board.

When Making a Reservation
Guide dogs
  • You may bring your guide dog on board free of charge. (*Please refrain from providing your dog with anything other than water while on board.)

Animal quarantine
Bringing an attendant

Note: If you require assistance to eat or use the restrooms while on board, please bring an attendant with you for your journey.

On the Day of Departure
  • On the day of departure, please present your user certificate at the check-in counter.
  • You can use Priority Boarding.
  • Please arrive at the airport around 120 minutes prior to departure.

Passengers with Hearing Impairments

Please inform the International Reservation Center of your needs in advance so we can provide you with assistance at the airport and while on board.

When Making a Reservation
Hearing dogs and assistance dogs
  • You may bring your hearing/assistance dog on board free of charge. (*Please refrain from providing your dog with anything other than water while on board.)
Animal quarantine
Bringing an attendant

Please let us know if you will be accompanied with an attendant.

On the Day of Departure
  • On the day of departure, please present your certificate at the check-in counter.
  • You can use Priority Boarding.
  • Please arrive at the airport around 120 minutes prior to departure.

Passengers Requiring an Upper Body Support Harness on Board

Support belts are used to help maintain a seated position.
Please inform the International Reservation Center of your needs in advance so we can provide you with assistance at the airport and while on board.

When Making a Reservation
Lending of support belts
  • Without shoulder belt (Width: approx. 13 cm, abdominal belt length: 168 cm)
  • With shoulder belt (Length of body belt: 127 cm)
Bringing your own support belt
  • Please bring a belt that can easily be removed, such as a Velcro or buckle belt.
  • For your safety, you may not use tied items like string, or supports that place pressure on the chest and abdomen.

Note: Passengers using wheelchairs should also check "Passengers Using Wheelchairs".

On the Day of Departure
  • If you will be using your own support belt, we will confirm the safety of your belt at the check-in counter.
  • You can use Priority Boarding.
  • Please arrive at the airport around 120 minutes prior to departure.
  • For on-board safety reasons, please use your support belt after firmly tightening your seat belt.

Passengers Who Are Sick or Injured

The cabin environment of the aircraft is different from that on land. Please check with your physician in advance if there might be any problems.

When Making a Reservation
Symptoms and use of medical devices
  • Please contact the International Reservation Center in advance as you may be asked to submit a medical certificates and consent forms before traveling.
  • *For those with serious infectious disease or suspected that there is the risk of infecting, they are not allowed to board.
Bringing an attendant

Note: If you require assistance to eat or use the restrooms while on board, please bring an attendant with you for your journey.

Note: Passengers using wheelchairs should also check "Passengers Using Wheelchairs".

On the Day of Departure
  • Please arrive at the airport around 120 minutes prior to departure.

Passengers Using Medical Equipment in the Cabin

The cabin environment of the aircraft is different from that on land. Please check with your primary care physician in advance if there might be any problems.
Please contact the International Reservation Center in advance if you will be using a medical device or medical equipment while on board.

When Making a Reservation
Medical device or medical equipment that you will be using
  • Name of medical device
  • Manufacturer
  • Product name
  • Model number
  • Size and weight
  • Presence or absence of batteries

Note: Some medical devices may not be used on board.
Depending on the size and number of your medical devices, you may be required to pay a fee for another seat.

Medical Certificates and Consent Forms
  • A medical certificate/consent form issued within 14 days including the scheduled boarding date is required.
    Please submit documentation using the specified SKYMARK forms. You can download and use the specified SKYMARK Medical Certificates and Consent Forms here.

Note: Passengers using wheelchairs should also check "Passengers Using Wheelchairs".

Bringing an attendant
  • Please be accompanied with an attendant who is familiar with the handling of your medical equipment or device.
    (*If the medical certificate states that you do not need to bring someone with you, please handle the medical device or equipment yourself.)
  • If you require assistance to eat or use the restrooms while on board, please bring an attendant with you for your journey.
On the Day of Departure
  • Please bring the original copy of the medical certificate or consent form with you to the airport and arrive at the airport around 120 minutes prior to departure.
  • You may be asked to confirm information submitted in advance about medical devices or other equipment on the day of departure at the airport or at the Security Inspection Area.
  • You can use Priority Boarding.

Passengers Who Require Dialysis Treatment on Flights

The cabin environment of the aircraft is different from that on land. Due to the narrow seating, we recommend you keep medical activity to a minimum during your flight.
Please review "Passengers Using Medical Equipment in the Cabin" if you wish to take such action. Also, please check with your primary care physician in advance that this will not cause any problems.

Passengers Using Medical Oxygen Cylinders

Checking in or carrying your own medical oxygen cylinders on routes departing from or arriving in the U.S. is prohibited in accordance with U.S. law.

Passengers Using a Cardiac Pacemaker or an Implantable Cardioverter-Defibrillator (ICD)

You will not be affected when boarding the aircraft, but you may set off the metal detectors at airport security inspection. In order to get through the Security Inspection Area smoothly, please present your certificate, etc., and inform the security inspection staff of the fact that you wear a pacemaker.
If you do not have a certificate or other documentation, please explain your situation verbally.

Passengers Using Self-injectors

The cabin environment of the aircraft is different from that on land. Please check with your primary care physician in advance if there might be any problems.
We do not need prior declaration or medical certificate about bringing in use.

On the Day of Departure
  • We recommend that you carry documentation that clearly indicates the purpose of use of a device (prescription, diabetes card, diabetes notebook, etc.) so that you can pass the airport's security inspection smoothly.
  • Please inform us that you have a self-injector (needle) during the security inspection.

Passengers Using Portable Oxygen Concentrators (POC)

Not all medical portable oxygen concentrators (POC) can be used on board of aircraft. Please use the specified SKYMARK medical certificate if you want to use one on board.

When Making a Reservation
Using your own portable oxygen concentrator (POC)
  • The portable oxygen concentrators (POC) listed below can be carried in hand baggage and used on board.
  • However, medical devices that may affect your actual health cannot be used on board as we cannot guarantee a stable power supply to cabin seats.
  • Please bring portable oxygen concentrator (POC) batteries to last 150% of the flight time in your hand baggage.
  • Note: As batteries are dangerous goods, the Ministry of Land, Infrastructure, Transport and Tourism has specified standards for external batteries with an external connector (especially items that are not simply batteries) that can be carried in hand baggage.
    For items with external connectors that are not simply batteries, prepare a copy of the battery Safety Data Sheet (SDS) or contact the International Reservation Center in advance with information such as the manufacturer name and model number to ask for advice.
    Please see the Ministry of Land, Infrastructure, Transport and Tourism website for details on dangerous goods in carry-on baggage and checked baggage.
  • Note: Please contact the International Reservation Center before traveling if you want to use a portable oxygen concentrator (POC) on board.
Portable oxygen concentrators (POC) that can be used on board
  • Air Sep Focus
  • Air Sep FreeStyle
  • Air Sep FreeStyle 5
  • Air Sep LifeStyle
  • Delphi RS-00400
  • DeVilbiss Healthcare iGo
  • Inogen One
  • Inogen One G2
  • Inogen One G3
  • Inova Labs Life Choice
  • Inova Labs Life Choice Activox
  • International Biophysics Life Choice
  • Invacare Corporation Solo2
  • Invacare Corporation XPO2
  • Invacare Corporation XPO100
  • Oxlife Oxlife Independence
  • Oxus RS-00400
  • Precision Medical EasyPulse
  • Respironics EverGo
  • Respironics Simply Go
  • SeQual Eclipse
  • SeQual eQuinox (Model 4000)
  • SeQual Oxywell (Model 4000)
  • SeQual SAROS
  • VBox Trooper

Other than the devices listed above, devices with a label (*1) stating they meet FAA (U.S. Federal Aviation Authority) standards that includes the declaration below can be used on board. (Please note that standards for batteries must be checked separately.)

  • *1"The manufacturer of this portable oxygen concentrator has determined this device conforms to all applicable FAA requirements for portable oxygen concentrator carriage and use on board aircraft."
On the Day of Departure
  • Please bring the original copy of the medical certificate or consent form with you to the airport and arrive at the airport around 120 minutes prior to departure.
  • To double-check, you will be asked once again for information about the medical devices, etc., that you informed us of beforehand.
  • You can use Priority Boarding.
Conditions for use on board
  • No smoking and no naked flame within 10 feet (3 meters)
  • Check there is no oil, grease, petroleum or similar products nearby, and that the oxygen concentrator is working normally
  • Place the device under the seat in front of you or take a seat on the aircraft where you do not obstruct the evacuation route of other passengers
  • You may not sit in an emergency exit seat
  • The passenger or the person accompanying the passenger must be familiar with the device and possible malfunctions, and able to deal with any malfunctions that arise
  • Measures must be taken to insulate spare batteries (protect them against short-circuiting) so they do not short-circuit
  • You must have enough fully charged batteries for at least 150% of the flight time (To calculate the number of batteries required: Based on the oxygen flow rate required during the flight [shown on the SKYMARK Medical Certificate], calculate the number of batteries required for your model in consultation with your physician.)
  • Note: If carrying on a device that will not fit under the seat in front of you, you must also purchase a ticket for a neighboring seat.
    Please note that some of the models listed will not fit under the seat in front due to their size or shape.
  • You can download and use the specified SKYMARK Medical Certificates and Consent Forms here.

Passengers Traveling with Infants or Small Children

We offer the following services for customers with babies or small children and pregnant customers.

Priority Boarding

We offer priority boarding at the boarding gate for customers with babies or small children and pregnant customers.

Offering a Picture Book and Coloring Book Set for Kids

We lend picture books on board the aircraft. Please ask the flight attendant.

Diaper Changing Stand

We have a diaper changing stand inside the plane.

Breastfeeding Curtain Seat

Curtain seats are available so that you can nurse while on board.

Please feel free to ask SKYMARK attendants for details on using the services.

Pregnant Customers

The cabin environment of the aircraft is different from that on land. Please check with your primary care physician in advance if there might be any problems.

The following conditions apply to customers who are expecting to give birth within the next 28 days.

Those with 29 days or more until their expected delivery date will be treated as general customers, but please check with your primary care physician in advance if there might be any problems.

Travel Conditions
Passengers who are expecting to give birth between 15 and 28 days from the date of travel
  • A medical certificate issued within 7 days of the day of travel will be required.
  • If you will be making a return trip, a medical certificate issued within 7 days of the date of your return trip will be required.
  • *The medical certificate must state, "It is safe to travel by air".
Passengers who are expecting to give birth within 14 days of the date of travel
  • You will need to submit a medical certificate issued within 7 days of the date of travel, and be accompanied by a physician or midwife.
  • *If you will be accompanied by only a midwife, the physician's medical certificate must state, "Safe for midwife to travel as attendant".
  • Note: In either case, if there are any issues with the medical certificate, the expectant mother will need to obtain direct approval from her primary care physician that states, "It is safe to travel by air".
Medical Certificates
  • You do not need to use the form specified by SKYMARK. You can download and use the specified SKYMARK Medical Certificates and Consent Forms here.
Accompanying Infants
  • A passenger expected to give birth within 28 days may not travel with infants under the age of 2.
On the Day of Departure
  • Please bring the original copy of the medical certificate with you to the airport, and arrive at the airport around 120 minutes prior to departure.
    You will be asked to fill in a consent form at the check-in counter.
  • You can use Priority Boarding.
  • When fastening your seat belt, please tighten it across the lower abdomen, making sure that it does not press directly against the uterus.

Assistance at the Departure Airport

Our staff will be waiting for you at the departure airport. You can check the details of your reservation and ask for help, etc.

Although we do accept seat requests at check-in, for safety reasons, you will not be permitted to use some seats such as those near the entrances/exits. Thank you for your understanding.

In-flight Assistance

Please do not hesitate to ask a flight attendant if you need guidance on your seat equipment and the equipment in the restroom.

SKYMARK has designed restrooms that are easily accessible to all customers.

  • *We also offer braille versions of the aircraft safety cards for dealing with emergencies.

Assistance at the Arrival Airport

If you received help at the departure airport, we will also have staff available to assist you at the arrival airport.

Medical Certificates and Consent Forms

Passengers who are required to submit a medical certificate or consent form should, in principle, submit our designated form.

Only medical certificates that have been issued by a physician within 14 days of the day of travel are considered acceptable.

Please contact the International Reservation Center in advance regarding the submission of a medical certificate or consent form.

Medical Certificates and Consent Forms

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