For Passengers on U.S. Flights
Information on entry requirements for the U.S., baggage handling on U.S. Flights, etc.
Please check required travel documents for entry to the U.S. and requirements for the visa waiver program/ESTA application before traveling.
We collect emergency contacts for passengers with U.S. citizenship on flights to or from the U.S.
Information on security inspections when leaving Japan and baggage inspections when entering or leaving the U.S.
We offer customer service plans applied in accordance with applicable U.S. Department of Transportation regulations as our promise to our customers.
In accordance with the U.S. Air Carrier Access Act, we provide a range of services to ensure a comfortable journey for passengers with disabilities.
Information on contingency plan for extended passenger wait times due to tarmac delays for flights which depart from or arrive at U.S. airports.
We are obliged to register passenger information in advance to provide increased security for civil aircraft passing through U.S. airspace.