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Unacceptable Behavior

Safety Impeding Acts

In order to ensure a safe and comfortable flight, the acts listed below are defined as "safety impeding acts, etc." under the Civil Aeronautics Law of Japan and are therefore prohibited.

  • (1)Acts that jeopardizes safety of the aircraft
  • (2)Acts that jeopardizes persons and property on board the aircraft
  • (3)Acts that disrupts good order and discipline on board the aircraft
  • (4)Acts that prohibited by rules on board the aircraft
  • *Or where there is reason to believe that someone intends to engage in the acts listed above

Prohibited Acts That Are Against the Law

Passengers are increasingly engaging in behavior that violates legal prohibitions on board of aircraft (such as safety impeding acts, etc.). This is due to the popularization of air travel, prohibitions on smoking on board, and increased use of cell phones and similar devices.

To ensure passengers can enjoy safe and comfortable flights, a law to prevent behavior that violates legal prohibitions on board of aircraft (such as safety impeding acts, etc.) went into effect on 15 January, 2004. Persisting in or repeating any of the acts listed below even after being ordered to stop by the captain will result in a fine of up to JPY 500,000.

  • 1. Operating doors or emergency exits, etc.

    It is extremely dangerous to operate handles and switches for opening and closing doors, emergency exits, etc. without instructions from the crew members.

  • 2. Smoking in the lavatory

    Smoking is prohibited anywhere on board. Smoking, especially in the lavatory, may cause a fire.

  • 3. Interfering with crew duties

    Interference when the crew are performing their duties is prohibited for safety reasons. This includes verbal abuse, intimidation, sexual harassment, etc.

  • 4. Use at the time when electronic devices such as mobile phones should not be operated
  • 5. Refusing to fasten seat belts

    Being thrown by sudden turbulence can result in injury not only to you but also to other passengers.

  • 6. Refusing to return the seat back to its upright and locked position

    If you do not return your seat back and tray table, etc., to their full upright and locked positions, this could impede smooth evacuation in times of emergency.

  • 7. Placing and refusing to move carry-on baggage in the aisle

    Carry-on baggage placed in the aisle or other areas can be thrown by sudden turbulence, which can result in injury not only to you but also to other passengers.

  • 8. Inappropriately using emergency equipment*

    Misuse of emergency equipment provided for use in emergencies, such as fire extinguishers and life vests, is prohibited.

  • *Emergency equipment as stipulated by law (emergency signal lights, life vests or equivalent emergency equipment, liferafts, emergency medical kits, emergency rations, aircraft wireless transceivers, emergency flotation devices), fire extinguishers, emergency alarms, smoke detectors, portable oxygen cylinders, oxygen masks, on-board announcement systems, smoke hoods

In the Event of Disruptive Behavior

We will respond to any misuse firmly with measures including but not limited to verbal cautions or written warnings, denial of boarding, or deboarding. In addition, if such behavior persists, we may take the following steps as necessary in accordance with the laws and Conditions of Carriage.

  • (1)Returning to the departure airport or making an emergency landing at the nearest airport
  • (2)Reporting to law enforcement authorities and requesting on-call assistance
  • (3)Restraining passengers

We will claim for the expenses and losses that we have incurred due to disruptive behavior.