Skymark Airlines was ranked No.1 in customer satisfaction in the "Domestic Long-Haul Transportation Sector" in the 2023 JCSI (Japanese Customer Satisfaction Index) survey conducted by the Public Interest incorporated foundation, Japan Productivity Center, SPRING：Service Productivity & Innovation for Growth.
This is the second consecutive year that Skymark Airlines has ranked No.1.
JCSI is one of the largest customer satisfaction surveys in Japan, covering approximately 400 companies and brands in about 30 industries, and aims to quantify and visualize six indicators centered on customer satisfaction (customer satisfaction, customer expectations, perceived quality, perceived value, intention to recommend, and loyalty) for use as information contributing to the growth of companies and industries.
In addition to being ranked No.1 in the "customer satisfaction" survey, we were also ranked No,1 in "perceived value," which expresses the quality of service for the price.
We will continue to improve our services in to provide a reliable, high-quality air services to all people at affordable prices.
Specific results of the Survey
(The Website is all in Japanese)Specific results of the Survey
(The Website is all in Japanese)
