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Message from the President

Message from
the Representative Director, President and Executive Officer

Skymark started offering service on the Haneda-Fukuoka route in September 1998 amid the trend toward deregulation of the domestic airline market. After a series of twists and turns, including changes in management structure, civil rehabilitation, and the Corona disaster, Skymark is presently the third largest airline in Japan (as of December 2022), operating about 150 flights per day on 23 routes and 12 cities across the nation.

Our business model is all about “providing high operational quality and simple, yet thoughtful service at affordable fares, with safety as the bedrock.” Skymark is aiming to put this business model into practice with a focus on the field. We have maintained the No. 1 position in the on-time operation rate (the ratio of the number of flights that departed within 15 minutes after the scheduled departure time to the total number of flights) in the “Disclosure of Information on Air Transportation Services” published by the Ministry of Land, Infrastructure, Transport and Tourism for five consecutive years from FY2017 to FY2021. In addition, we ranked first in the domestic long-distance transportation sector in the JCSI (Japanese Customer Satisfaction Index) survey published by the Japan Productivity Center's Service Industry Productivity Council in the index of customer satisfaction (the degree of satisfaction felt after using the service) in FY2022, following FY2020. Furthermore, we also won the Minister of Land, Infrastructure, Transport and Tourism Award at the 4th Japan Service Awards, an award given by the Japan Productivity Center to innovative and outstanding services selected by management, academics, and other experts.

With regard to sustainability, in addition to contributing to the airline industry's CO2 emissions reduction target, which is being promoted mainly by the Scheduled Airlines Association, Skymark's business model is also in line with target 11.2 of the Sustainable Development Goals (known as SDGs): “Provide all people with access to safe, affordable, easily accessible and sustainable transport systems by improving transport safety, including through the expansion of public transportation, with particular attention to the needs of vulnerable populations, women, children, persons with disabilities, and the elderly.”

After a quarter of a century, Skymark, which was born with the idea of revitalizing the domestic airline market, has taken a unique position in the domestic airline market as a low-cost company with good operational quality, and will contribute to the sustainable development of society, which has become a global issue. That is the kind of company Skymark would like to continue to be. We look forward to your continued support.

sign of the Representative Director, President and Executive Officer

6 December 2022
Representative Director, President and Executive Officer
Hayao Hora