Terms and conditions for internet booking
(Credit card)

1.We accept credit cards, VISA, Master, JCB, American Express and Diners.
Prepaid cards, debit cards, etc are also available.
In the case of using Visa debit card, it may take time to refund due to a change or cancellation, etc.
2.If payment condition is unpaid and you will make a payment by credit card, please process the payment by credit card on the reservation confirmation screen by the due date.
3.In the event that you make a payment with a credit card, you can use ticket less service.
Please show your (*1) authentication code and(*2)Identification items when you check-in at airport.
- (*1)"flight number / reservation number", or "reference number"
- (*2)Contact phone number for reservation
4.With the click of the "Purchase" or "Identity authentication" button on the [Enter Passenger Information] screen, your credit card will be charged (single payment), which will complete your purchase. The fare will be paid via automatic withdrawal from your account on the scheduled date. No further action is required until your departure date.
* Only single payments for the whole amount are accepted with credit card payments. (Installment payments not available)
5.Passenger names may not be changed. To change, the reservation must be cancelled, and a new reservation and purchase must be made. Cancellations are subject to specified charges.
6.Cancellations and refunds after tickets have been purchased will result in a set cancellation and refund charge. Online cancellation is available prior to your departure. Upon cancellation of your reservation, it will be refunded to your credit card in full with the set charge deducted.
Online cancellation is no longer available if attempted after your flight time. Please contact our Reservation Center or Skymark Airlines counter at the airport for further information.
7.If no cancellation is made before departure time and no refund procedure is attempted during the refund period, you are no longer able to obtain a refund.
8.Please contact the Reservation Center to change the payment method, including changing the credit card company.
9.Not applicable if credit card transactions are denied by a credit card company due to being over the spending limit or if the card being used has expired. Please contact the Reservation Center or credit card company for further information.
10.If we receive no approval from the credit card company in a predetermined amount of time, the message "Please retry the procedure or call the Reservation Center for request" may be displayed. If this occurs, please contact our Reservation Center.
11.Falsified information is refused when using the Service. If the information you entered is falsified, we may cancel your reservation without any prior notice or your boarding may be denied on the departure date. We may request that you compensate the losses incurred.
12.Please complete pre-boarding procedure within 20 minutes before departure. After 20 minutes before departure, the passengers cannot board an airplane even if you purchased a ticket.
13.Please request issue of receipts at the airport counter. You can also use the "On-Screen E-Receipt Web Service" on our homepage.
14.Supplement
- 1)We will proceed with adjustments to your account when your credit status is approved, at the time of entering a credit card number.
- 2)All credit card transactions can be confirmed on a statement issued by the credit card company. Please let us know your desire of getting a receipt for your purchased ticket, as substitute for the credit card slip, at our airport counter.
- 3)If there is any refund due to changes or flight cancellations, your refund will be processed and automatically credited to your credit card. The processing time for refunds may vary according on your credit card company. For payments made by Visa debit card, processing time for refunds will be required. Thank you for your understanding.