We appreciate your cooperation in the event of any disruptive behavior.
Recently disruptive behaviors, including the "use of mobile phones while prohibited", "smoking in the aircraft, especially in restrooms", and "violent and menacing behavior due to excessive alcohol consumption", have been increasing significantly. These behaviors not only cause trouble for other passengers, but also impede safety while in-flight and violate the law. If these behaviors occur or are about to occur, Skymark Airlines will take a firm stand on these violations in order to maintain flight safety, protect passengers, and preserve the order and maintenance of regulations on board. In this regard, passengers may be asked to assist the flight crew under the law. We appreciate your understanding and cooperation on this matter.
Due to the increased use of aircrafts, the no smoking policy in the aircraft, and increased use of mobile phones, behaviors that obstruct safety (disruptive behaviors on the aircraft) on board have increased at an alarming rate.
To ensure a safe and comfortable flight for passengers on board, a law concerning the “prevention of passenger behavior threatening the safety of the aircraft and its occupants” has been enacted. Under the amended Aviation Law stipulated during a regular Diet session, the following actions may result in the levy of a penalty of up to ¥500,000 against any offender who continues or repeats these actions after being asked to cease by the pilot.
The following actions are against the law:
- Operating exit doors, etc.
It is extremely dangerous to operate handles and switches for opening and closing exit doors without the instruction of the cabin crew.
- Smoking in the restroom
Smoking is prohibited at all times on board. Smoking, especially in the restrooms, may cause a fire.
- Obstructing crew duties
For security reasons, obstructing cabin crew duties by using abusive language, threatening behavior, or sexual harassment due to excessive alcohol consumption or for any other reason is prohibited.
- Using mobile phones, etc.
The use of mobile phones on board may affect the safety of the flight. Please remember to switch off your mobile phone when passenger entry doors are closed.
[Devices prohibited from use except when passenger entry doors are open]
Devices indicated as follows that emit radio waves while switched on.
Devices indicated as follows that emit radio waves while switched on: mobile phones, PHS, transceivers, radio-controlled toys, wireless headphones, wireless earphones, wireless microphones, battery powered IC tags, personal computers, personal digital assistants (PDA), wireless PC peripherals, electronic games machines, pedometers with wireless communication functions, heart rate monitors with wireless communication functions, wristwatches with wireless communication functions, wireless keys
[Devices prohibited to be used during take-off and landing]
All devices that are listed as "Devices prohibited from use except when passenger entry doors are open", and that don't emit radio waves while switched on:
TVs, radios, pagers, GPS receivers, video cameras, video players, DVD players, digital cameras, digital audio equipment, wired & battery type headphones, wired & battery type earphones, word processors, electronic organizers, electronic dictionaries, printers, battery chargers, “electronic pets” (only toys with voice or touch activated speakers and monitors).
※Please select "complete switch OFF" mode for NTT DoCoMo's Kids PHONE SA800i, au Junior Phone A5520SA, A5525SA, K001 and mamorino, and Sweets Cute models before boarding.
- Refusing to fasten seat belts
If you are thrown from your seat due to sudden turbulence, it may result in injury to you or other surrounding passengers.
- Refusing to return seatbacks, etc. to their upright and locked position
If you do not return seatbacks and other installations to their upright and locked position, it could impede emergency evacuation attempts.
- Placing and refusing to move carry-on baggage in the aisle
Carry-on baggage placed in the aisle may be scattered by sudden movement of the aircraft, and can be dangerous. They may also impede emergency evacuation attempts.
- Inappropriately using emergency equipment
The use of emergency equipment, such as fire extinguishers, life jackets, and other apparatus, is strictly prohibited unless you are instructed to do so by the flight crew in an emergency.
Emergency devices and equipment
First aid tools set under the laws (emergency signal lights, waterproof lights, life jackets, or other first aid tools having the equivalent function of life jackets, lifeboats, first aid kits, emergency food, emergency aviation radios, and emergency floats), fire extinguishers, alarm apparatus, smoke detectors, portable oxygen bottles, oxygen masks, on-board loudspeakers, and smoke hoods
Measures for "disruptive behavior" are stipulated in Article 73 of the Aviation Laws, "Measures, etc. for the Prohibition of Safety Obstructing Acts". The details are as follows:
- Endangering aircraft safety
- Threatening other passengers or belongings on the aircraft
- Disturbing order on the aircraft
- Violating discipline on the aircraft
- In cases in which we have reasonable grounds to believe that passengers have committed such behavior.
In the event of disruptive behavior
Skymark Airlines will take action against disruptive behavior by means of oral direction, issuance of warning statements, refusal of boarding, disembarkation, and other methods. In addition, if such behavior persists, we may take the following steps as necessary in accordance with the laws and Conditions of Carriage.
- Returning to the departure airport or emergency landing at the nearest airport
- Reporting to law enforcement authorities and requesting on call assistance to resolve the problem
- Taking passengers into custody
We will ask for payment of expenses for losses that we have incurred due to disruptive behavior.