Terms and Conditions

1.
Special registration and password authentication is not necessary.
(To use Identity authentication service is necessary to register and get a password in advance at the credit card company.)
2.
Payment by VISA, Master, JCB or SAISON is accepted. We do not accept Virtual Card on this site.
(SAISON cannot use the Identity authentication service.)
3.
The cardholder must be the passenger or traveling companion.
(Please present the passenger's ID in case of using Identity authentication service.)
4.
If payment condition is unpaid and you will make a payment by credit card, please process the payment by credit card on the reservation confirmation screen by the due date.
5.
In the event that you make a payment with a credit card, you can use the ticket less service.
You are required to present the credit card that was used for making the reservation when checking in at the airport.
We request the cardholder to present his/her credit card at check-in if the passenger is not the relevant cardholder.
(Please present the passenger's ID in case of using Identity authentication service.)
6.
With the click of the “Purchase” button on the [Enter Passenger Information] screen, your credit card will be charged (single payment), which will complete your purchase. The fare will be paid via automatic withdrawal from your account on the scheduled date. No further action is required until your departure date.
* Only single payments for the whole amount are accepted with credit card payments. (Installment payments not available)
(In the event that you use the Identity authentication service, we charge the fare to your credit card　at the same time we receive the authentication from your credit card company.)
7.
Passenger names may not be changed. To change, the reservation must be cancelled, and a new reservation and purchase must be made. Cancellations are subject to specified charges.
8.
Cancellations and refunds after tickets have been purchased will result in a set cancellation and refund charge. Online cancellation is available prior to your departure. Upon cancellation of your reservation, it will be refunded to your credit card in full with the set charge deducted.
Online cancellation is no longer available if attempted after your flight time. Please contact our reservation center or Skymark Airlines counter at the airport for further information.
9.
If no cancellation is made before departure time and no refund procedure is attempted during the refund period, you are no longer able to obtain a refund.
10.
Please contact the reservation center to change the payment method, including changing the credit card company. (Not applicable for the fares of “Web Bargain” / “Webwari21”. You need to cancel your reservation and re-purchase it again online through our website or mobile site.)
11.
Not applicable if credit card transactions are denied by a credit card company due to being over the spending limit or if the card being used has expired. Please contact the reservation center or credit card company for further information.
12.
If we receive no approval from the credit card company in a predetermined amount of time, the message “Please retry the procedure or call the reservation center for request” may be displayed. If this occurs, please contact our reservation center.
13.
Falsified information is refused when using the Service. If the information you entered is falsified, we may cancel your reservation without any prior notice or your boarding may be denied on the departure date. We may request that you compensate the losses incurred.
14.
In the event that the cardholder cannot bring the credit card, or forgets the credit card that the cardholder used the "ticket less(*)" service　on the departure date, we will refuse boarding on your booked flight. Also, in the event that the passenger cannot present his/her ID for the Identity authentication service, the passenger cannot board　a plane. Those passengers will be required to purchase a new ticket at the airport. In this case, you will purchase a new ticket in the same fare category which you purchased the previous ticket. After boarding, we will refund the price of your initial ticket purchased using the ticket less service at the future date. Please go through refund procedure at the airport counter on the future date; you have to bring the certificate for the double purchase ticket published at the airport on the departure date. You will also be required to provide Identification. Please note that you are required to charge the refund fee separately when during the refund procedure.
* In the case that you purchase a ticket(s) with a credit card, you can use the ticket less service.
* In the event that the ticket less service is a convenient service so you can board a plane by simply bringing your credit card on the departure date after purchasing a ticket(s) with your credit card.
* In the event that a passenger doesn't use the Identity authentication service, he/she is also the cardholder or is not accompanied by the credit cardholder, he/she will be required to cancel the purchase. The passenger will then be required to make a new reservation and purchase a new ticket.
15.
Please complete pre-boarding procedure within 20 minutes before departure. For the passengers depart from Naha airport, please complete pre-boarding procedure within 25 minutes before departure if you have baggages for check-in. After 20 minutes before departure, the passengers cannot board an airplane even if you purchased a ticket.
16.
For passengers who require a receipt, please make your request at our airport counter. For passengers paid by credit card, you can print the receipt from our website under "E-Receipt Issuing Service".
17.
Supplement
1)
We will proceed with adjustments to your account when your credit status is approved, at the time of entering a credit card number.
2)
You are required to present your credit cards for identification at our airport counter. We issue no credit card slips and eliminate the need for a written signature in accordance with our membership contract, as well as the agreement between our company and credit card companies.
3)
All credit card transactions can be confirmed on a statement issued by the credit card company. Please let us know your desire of getting a receipt for your purchased ticket, as substitute for the credit card slip, at our airport counter.
4)
If there is refund due to changing or cancelling flights, we are going to refund on your credit card.
The speed of transfer depends on your credit card company. Thank you for your understanding.