We accept reservation changes and cancellations via the Internet or at our Reservation Center.
There are different procedures in place depending on the reservation method, payment method, and purchase time. Please read the following to see which applies to you.
○You can go through procedure on the internet. ▲Please contact our reservation center.
|Reservation Method||On the internet||Reservation center *1||Travel agency|
|Method of payment||Reservation only||Credit card payment||Payment at a convenience store||Reservation only||Credit card payment||Payment at a convenience store|
|Prior to purchase||changes||-||-||▲||-||-||▲||*2|
|From purchase up to the departure time||changes||-||〇*4||〇*4||-||〇*4||〇*4||〇*4|
|After the departure time||changes||▲||▲||▲||▲||▲||▲||*2|
|Refund method of changes and cancellations *6||-||Refund to your credit card||Refund at SKY airport counter, convenience store (Lawson) or direct deposit through bank account||-||Refund to your credit card||Refund at SKY airport counter, convenience store (Lawson) or direct deposit through bank account||Refunds at travel agency|
- *1Please contact reservation center in the case of cancellation of special fare categories.
- *2Please contact the Travel agency where you made a purchase.
- *3You cannot cancel a part of your itinerary. Please contact our reservation center.
- *4Depending on the fare type, flight change is not available. Please see the Various fares.
- *5Depending on the fare type, flight cancel is not available. Please contact the travel agency where you made a purchase.
- *6The balance will be refunded or charged for fare difference due to changing of the flights in case the fare type which flight change is permitted.
- *7For cancellation of reservations, including those for cancelled flights due to meteorological conditions, passengers can claim a full refund. (Some fares are excluded.)
- *On this website, you cannot change certain passengers in case that your reservation has several passengers. Please contact our reservation center.